It wasn't worth the potential lawsuit to try to apprehend someone over some missing screws so they weren't supposed to directly confront the people. Turns out lint from my pocket had built up in the port. But the third suspect slipped away. That was the only reason I gave them two stars because once they set down with us they took care of it fairly quickly. The individual looked under several names and said she could not find the appointment that she would take care of us. Anyways who knows if this review is fair to the genius.
Tackling is obviously a no-no and any Chase can't leave the front of the store. But this is Apple, right? After inquiring on an iWatch to one of the salesperson, who doesn't seem to want to talk, and was rather looking bored, referred me to the girl at the front of the store to register. I said I'd think on it and took it home. But today I was asking for a thankfully minor fix, and I was in no hurry. They knew where it was, and I was in and out in no time.
Let the thief get what they want unhindered so they get in and get out with minimal fuss. I say this because so many of the negative reviews result from being made to wait. Apple doesn't care as much about the devices as their customers and employees well being. I knew something was about to go down so I recorded it. Yes, it's frustrating, and I've had to wait longer than I'd like at this store, too, more than once. Two of the suspects, Tarell Armstrong, 26, and Joshua Green, 27, both of Oakland, were arrested that day after police said they fled into a Petaluma neighborhood following a short, high-speed pursuit down McDowell Boulevard. I'm thankful that I have some tech knowledge otherwise I would have been lost.
Saw this way too many times at that Store. Thanks to the Secure Enclave setup, it's pretty much a brick to anyone but the owner unless you have maybe state intelligence level resources. The store is in a terrible mall and I am surprised that Apple would even be here. Finally, I got a Genius and felt better. Tired of overpaying and not getting better products. After waiting 15 to 20 minutes stopped another person and she said our appointment was at 1:25 because we were late and never checked in. Was helped within 2 minutes of entering the store and the guy has been beyond helpful and kind.
At some point if you can't replace a charge port your design is broken, Jony, I'm sorry. Apple what happened to you? They did a great job for me. I have always received courteous and timely help at this mall location, but today the Apple machine was as finely tuned as could be! The staff is average, white, young, and poorly trained in delivering an experience. The person pushed the wrong button and I was never put in line. I went in with my daughter at 8pm to pick up her repaired phone.
Pricing app is still there on the home screen. I shared it with the police as well. They did a great job for me. This tool is available only to subscribers; please make sure you're logged in if you want to follow a story. Sure enough she plugged it in and it started charging just fine.
I used to love you and now I hate you. Very fast in his explanations to my questions. The phone works fine now and no longer needs frequent charging. After 15 mins I finally went to the woman with whom we checked in. Salesman, slick, confident, quick, a smooth operator but, in the end, I got what I wanted.
Our Specialists will take the time to answer your questions and set up your new Apple product just the way you want it. It's hard to do such a bad job, but they were well trained in customer alienation. I let her know that all we need was to pick up my daughter's repaired phone. If you're looking for big city service, you're just not going to get it in Santa Rosa. Basically, anybody can hire off duty police to help with security. I'm 4 hours into my 6 hour wait to see if this store has the part I need for my computer the very last Apple product I'll ever buy - a 3 yr old airbook. Appointment was made yesterday for today at 12:25 and had the verification email in hand.
Moreover I was pleased that just one employee handled the entire transaction from film removal and application to the payment transaction. I went to get a battery replacement on my iPhone 6 and this genius stupid told me they won't perform a repair on my phone because my phone look little bend and that's why my screen is sitting little up from the frame. She said the person to help us was with another customer and pointed that way. Turns out lint from my pocket had built up in the port. I have a friend who often hires them to escort large commercial shipments through certain areas. Waiting, waiting, waiting, waiting even though I had an appointment.