Note: You can only make an in-person appointment for hardware support. Should point out I'm speaking generally here not aiming this post directly at anyone here. Can anyone think of a reason this is somehow an improvement? For most people, this is the same login you use to purchase things from iTunes and in the App Store. The scheduling was super easy and we did it like 2 days ago. My main issue is that the system forces you to enter every field of data when you make an appointment: name, time in hours and minutes , location, category, etc. Once you receive your replacement device, if you have an iCloud backup, you are welcome to stay in the store while it restores, in case you need any assistance. How to ask a question Chances are, if you have a problem, someone else has had it in the past, too.
Some people define genuine issues as their phone is boot looping to Apple logo and nothing else. Apple will repair the device and use overnight shipping to return it to you. And obviously this was my fault for not calling sooner. After launching the Apple Store app, tap on the Stores tab located near the bottom, and select the desired store once the app completes the automatic search. Maybe your device has a white screen, the home button is stuck, battery life is way less than it should be, you receive an Error 1 or -1 in iTunes, whatever the case may be.
Put them in the comments and I'll help you out. It is possible to schedule appointments with the Apple Store Genius Bar online at GetSupport. It makes a ton more sense on Apple's side, but it also helps the customer in most cases. You can also set up an appointment online using your Mac or any other device with an Internet connection. You can also visit the now that you know how to sign up! Over 2 days I have spent a lot of time trying to solve my problems. If you're already signed in you will see your registered hardware, and you can choose from that list.
They would rather go to a physical location for support. When you get the details page for the store, you can click on Genius Bar to get your options. Appointments can be scheduled by specific product or service. Instead, the only way to disable an iPhone slowdown is to install a new battery in your phone. With this option, Apple will help you arrange shipping to a nearby Apple Repairs Center.
But when they do, you don't have to panic: There are a number of different ways to troubleshoot your issues. Grant permission to use your location and decide on the others as you prefer. Tap the Back button in the top left to make any changes. It is not in Apple's policy to give out replacements for free in these circumstances, and such an occasion is rare. I also feel like with 1 billion active devices, and an immense amount of cash on hand, they could afford to lean a little more towards convenience for me, and a little less on me being one of five people chatting to a rep on the web for an hour.
My experience with tech support is that 70% of tech issues are fixed by turning something off and then back on again. Turns out apple just wants me to pay a premium for apple gear, all the while they're making it harder and harder to get support for my macbook, iPhone, iPad, apple watch etc. It also doesn't matter if your warranty has ended or you didn't purchase an AppleCare Protection Plan. However, one of the reasons why Apple got its reputation for being worth the high cost of entry on its products was a high level of service for its customers. You should then see two options to either Bring in for Repair or Send in for Repair Voilà. Then, of course, there are the obvious hardware issues.
I went on the apple store app to see how that effected wait times for an appointment. They alledgedly spent all morning trying to set this up. She's been talking, writing about, and tinkering with Apple products since she was old enough to double-click. Your recommended support option will be shown at the top of the screen. It is entirely up to the Genius you are working with, but chances are they will follow the standard procedure and you will need to pay for your replacement if you don't have a warranty. And the company has made it a bit more difficult to schedule a Genius Bar appointment at your local Apple retail store.
Spend a minute to figure out how it works. The screenshots make it look slicker than it is. Do you want to schedule a Genius Bar appointment to talk with Apple about repairing your Mac or iPhone? If you don't see a thread discussing your issue, you can post a new thread. The app is currently available in the following countries: Tap on any one of your devices to open its support portal; from there, you can either search for a specific issue or browse general troubleshooting topics to find an answer to your problem. I just needed to vent my frustration with customers I work with everyday who actually do misunderstand the walk-in thing. You pay a massive upcharge to have an Apple smartphone.
I dislike how I have to make call after call after call when one thing doesn't work, only so they can try another thing that doesn't work. If you have a device that is just a few days out of warranty, it is feasible to get a free replacement, but again, not in their policy. I could chat online trying to explain my settings on four different email accounts on oncoming and outgoing servers, or wait for a call back. As with pre-orders for devices, Angela Ahrendts is obviously much more interested in people ordering Apple stuff online than buying it in store, which is sensible logistically but terrible from a high-level service position. Most of the time people with genuine issues are waiting a couple of days for a store appointment because the Genius Bar is clogged up dealing with hand holding people through basic tasks - and that's just wrong. Another possibility is that you will receive a replacement device, in which case you would want your data transferred.
You can call us on our toll-free number 1-888-278 1960. This person will assess the nature of the problem and, if appropriate, he or she will send you an empty box. Users also noted that when they selected which issue they were having, certain selections would not present the option to take the device in for service. Slide right and left to find the date you want and tap it. It may also be to simplify the experience for selecting a support option online.